Situation—Competing Demands and Dated Infrastructure Block New Initiatives

A major food and beverage company had identified significant opportunities in which it could leverage information technology to achieve a competitive advantage. However, its IT department was bogged down with implementing enhancements to existing systems and routine support and maintenance of a dated infrastructure, preventing the launch of major, strategic projects. So the firm brought on Capto to help them prioritize tasks and develop an IT roadmap.

Solution—Align IT Roadmap and Sourcing Strategy With Business Goals

Capto worked with both the IT department and the company’s business units, establishing a framework to prioritize application and infrastructure initiatives that ensured IT projects were aligned with the company’s business goals. The firm embraced a modular, service-based approach to application development and implemented a sourcing strategy to engage partners for key IT services. IT expenditures were measured against industry benchmarks and major projects were planned along a timeline that aligned with business priorities.