Telecom, Media and Entertainment (TME)

The velocity of change, industry consolidation, AI/machine learning and the Internet of Things (IoT) are challenging media and telecom companies to innovate quickly. Capto understands the need to evaluate potential innovation opportunities while maintaining a high level of customer service.

Where Capto Brings Expertise:

Determining the best opportunity and innovation pathway for the capabilities and investment your company has available today
Balancing and prioritizing strategic initiatives
Preparing talent for the changes ahead and guiding them through the process each step of the way
Determining whether to build, buy, or partner to add capabilities
Creating better business intelligence by combining internal data with outside information (collaborative intelligence), quickly bringing fresh insights to find new opportunities and solve vexing problems
Controlling costs, reducing customer churn, and improving customer service

Customer-First Customer Experience

Customer-first business strategy and operating model
Insights-as-a-Service to reduce churn and maximize ARPU
Strategy support for OTT, AI, VR/AR
Billing strategy to enhance customer experience and ARPU
Journey mapping and operational execution
Innovation sourcing and workforce planning
Marketing technology strategy and roadmap

Technology Strategy

Actionable data Insights-as-a-Service including AI and machine learning
Business intelligence and analytics strategy and execution
Cloud strategy and implementation
CIO-CMO strategy support
IT strategy and transformation
Governance improvement
Portfolio management
Supply chain management
Service delivery planning and support
Go-to market strategy

Data Center and Cloud Market Entre'

Market analysis
Build vs M&A
GTM planning and support
Service delivery planning and support
Acquisition support
- Target identification
- Due diligence
- Deal support
- Integration support