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GO FAR, QUICKLY
 

Become a market leader by investing in member experience (MX)

 

Grow
revenue

Increase
members

Reduce
member churn

Improve
MX score

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 Smart investment strategies for healthcare payers start with MX

 

MX

Member Experience is the sum of the member’s experience across the entire operating model of offering, purchasing and using healthcare services.

 

Member experience transcends member service

MS

Member Service directly supports the member through human touch points, contact centers, member portals and apps.

 
 

Learn how every one point improvement in MX scores equals 0.7% member growth, which adds millions in annual revenue.

 
 
 

Not all experiences are created equal

Focus where it counts: Five Core Experiences with Greatest Correlation to Recommend Health Plan

 

Correlation to Net Promoter Score (NPS)

 

 Using Capto's proprietary tools and analytics, our experts uncover your best MX improvement opportunities, delivering investment roadmaps and business cases you can act on immediately.

 

Partner with Capto to drive MX improvement

Start improving your MX today

Streamline your path to investments with bigger impact.