Our whitepaper will tell you where it is critical to invest specifically in MX and:
How Member Experience improvement drives revenue.
How payers are uniquely capable of hyper-personalization at scale—the key to Member Experiences.
Key Member Experiences that most closely correlate to improvements in Net Promoter Score (NPS).
Describe an evidence-based methodology that will more effectively focus and sequence your MX investments.
What would a 10% improvement in
Member Experience vs.
Member Service look like?
While Member Service investments have been generous, the returns are lackluster.
We understand that your current investment into Member Service isn’t giving you enough impact, your NPS performance isn’t reflecting your efforts and you’re missing opportunities to connect with your customers and members. All of which affect revenue.
Member Experience and Member Service are not interchangeable.
Member Service focuses on directly supporting the member through human touch points, contact centers, member portals and apps.
VS
Member Experience is the sum of your member’s experience across the entire operating model of offering, purchase and use of healthcare services.
We have the strategy, method and technology
We can provide better MX project identification and prioritization, a realistic roadmap for tangible MX improvements and the innovation and engineering expertise to deliver transformational programs that keep your MX results moving in high gear.
Collaborate
We meet you where you are in your MX investment strategy.
Optimize
We create a seamless continuum from roadmap to go-to-market engineering solutions.
Deliver
Our goal is providing you with both the strategy and platform to get you results, period.